{"id":11640,"date":"2025-05-09T22:21:07","date_gmt":"2025-05-09T22:21:07","guid":{"rendered":"https:\/\/test.cochlearspare.com\/?page_id=11640"},"modified":"2026-03-30T18:07:05","modified_gmt":"2026-03-30T18:07:05","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/cochlearspare.com\/es\/return-policy\/","title":{"rendered":"Pol\u00edtica De Devoluci\u00f3n"},"content":{"rendered":"<div class=\"terms-wrapper\">\n<p data-path-to-node=\"5\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">Customer Rights: Full Refund Guarantee<\/b> At <b data-path-to-node=\"5\" data-index-in-node=\"42\">CochlearSpare<\/b>, we ensure you get exactly what you paid for. You are entitled to a <b data-path-to-node=\"5\" data-index-in-node=\"124\">full refund (including original shipping costs)<\/b> or a free replacement in the following cases:<\/p>\n<ul data-path-to-node=\"6\">\n<li>\n<p data-path-to-node=\"6,0,0\"><b data-path-to-node=\"6,0,0\" data-index-in-node=\"0\">Incorrect Item:<\/b> If you receive a product different from your order.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,1,0\"><b data-path-to-node=\"6,1,0\" data-index-in-node=\"0\">Non-Delivery:<\/b> If your order is lost in transit and does not arrive within our maximum window.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,2,0\"><b data-path-to-node=\"6,2,0\" data-index-in-node=\"0\">Defective or Damaged (DOA):<\/b> If the product is verified as defective or damaged upon arrival. <b data-path-to-node=\"6,2,0\" data-index-in-node=\"93\">In these cases, CochlearSpare will cover all return shipping costs.<\/b><\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"7\"><b data-path-to-node=\"7\" data-index-in-node=\"0\">General Return Policy<\/b> Returns for other reasons (if approved by our team) are subject to specific conditions. We generally do not accept returns for &#8220;change of mind&#8221; or orders made by mistake.<\/p>\n<p data-path-to-node=\"8\"><b data-path-to-node=\"8\" data-index-in-node=\"0\">Return Shipping Costs<\/b><\/p>\n<ul data-path-to-node=\"9\">\n<li>\n<p data-path-to-node=\"9,0,0\"><b data-path-to-node=\"9,0,0\" data-index-in-node=\"0\">Manufacturer Defects\/Damage:<\/b> CochlearSpare covers all shipping and return costs.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"9,1,0\"><b data-path-to-node=\"9,1,0\" data-index-in-node=\"0\">Other Approved Returns:<\/b> If we agree to a return for any reason other than a defect, the <b data-path-to-node=\"9,1,0\" data-index-in-node=\"88\">customer is responsible<\/b>for both the original shipping fees and the return shipping costs.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"10\"><b data-path-to-node=\"10\" data-index-in-node=\"0\">Eligibility &amp; Conditions<\/b><\/p>\n<ul data-path-to-node=\"11\">\n<li>\n<p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Timeframe:<\/b> Return requests must be initiated within <b data-path-to-node=\"11,0,0\" data-index-in-node=\"52\">14 days<\/b> of receipt.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Video Proof:<\/b> A clear <b data-path-to-node=\"11,1,0\" data-index-in-node=\"21\">video que muestra el defecto<\/b> is strictly required for technical verification and to authorize the free return.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,2,0\"><b data-path-to-node=\"11,2,0\" data-index-in-node=\"0\">Condition:<\/b> Items must be returned with all original accessories and their <b data-path-to-node=\"11,2,0\" data-index-in-node=\"74\">Signature Packaging<\/b>. Missing parts will result in a deduction from the refund value.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"12\"><b data-path-to-node=\"12\" data-index-in-node=\"0\">Customs &amp; Unclaimed Packages<\/b> If a package is returned to us because the customer refused to pay local customs\/duties or failed to pick up the item, both original and return shipping fees will be deducted from the refund.<\/p>\n<div class=\"policy-cta\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Rights: Full Refund Guarantee At CochlearSpare, we ensure you get exactly what you paid for. You are entitled to a full refund (including original shipping costs) or a free replacement in the following cases: Incorrect Item: If you receive a product different from your order. Non-Delivery: If your order is lost in transit and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-11640","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cochlearspare.com\/es\/wp-json\/wp\/v2\/pages\/11640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cochlearspare.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cochlearspare.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cochlearspare.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cochlearspare.com\/es\/wp-json\/wp\/v2\/comments?post=11640"}],"version-history":[{"count":3,"href":"https:\/\/cochlearspare.com\/es\/wp-json\/wp\/v2\/pages\/11640\/revisions"}],"predecessor-version":[{"id":13435,"href":"https:\/\/cochlearspare.com\/es\/wp-json\/wp\/v2\/pages\/11640\/revisions\/13435"}],"wp:attachment":[{"href":"https:\/\/cochlearspare.com\/es\/wp-json\/wp\/v2\/media?parent=11640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}