{"id":6103,"date":"2024-10-15T00:25:21","date_gmt":"2024-10-15T00:25:21","guid":{"rendered":"http:\/\/sw-themes.com\/porto_dummy\/?page_id=6103"},"modified":"2026-10-10T00:03:09","modified_gmt":"2026-10-10T00:03:09","slug":"order-tracking","status":"publish","type":"page","link":"https:\/\/cochlearspare.com\/fr\/order-tracking\/","title":{"rendered":"Suivi de commande"},"content":{"rendered":"<style>\r\n.cs-ot{--b:#1F63E6;--deep:#0B3FB8;--sky:#2E7BFF;--ink:#0A1A3F;--mu:#5B6B8C;--ln:#E3E9F6;--bg:#F4F7FE;color:var(--ink);margin:0 0 40px}\r\n.cs-ot *{box-sizing:border-box}\r\n.cs-ot h2,.cs-ot h3,.cs-ot h4{color:var(--ink);font-family:Lexend,Poppins,sans-serif;letter-spacing:0;text-transform:none}\r\n.cs-ot-hero{background:linear-gradient(160deg,#EAF1FF,#F6F9FF 60%);border-radius:24px;padding:44px 48px;position:relative;overflow:hidden}\r\n.cs-ot-hero:after{content:\"\";position:absolute;right:-120px;top:-120px;width:420px;height:420px;border-radius:50%;border:56px solid 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summary:after{content:\"+\";color:var(--b);font-weight:800;font-size:20px;line-height:1}\r\n.cs-ot-faq details[open] summary:after{content:\"\u2013\"}\r\n.cs-ot-faq details p{margin:10px 0 0;color:var(--mu);font-size:14px;line-height:1.6}\r\n.rtl .cs-ot-hero:after,[dir=rtl] .cs-ot-hero:after{right:auto;left:-120px}\r\n.rtl .cs-ot-steps li,[dir=rtl] .cs-ot-steps li{padding:0 52px 26px 0}\r\n.rtl .cs-ot-steps li:before,[dir=rtl] .cs-ot-steps li:before{left:auto;right:15px}\r\n.rtl .cs-ot-dot,[dir=rtl] .cs-ot-dot{left:auto;right:0}\r\n.rtl .cs-ot-date,[dir=rtl] .cs-ot-date{float:left;margin:0 12px 0 0}\r\n.rtl .cs-ot-eta-r,[dir=rtl] .cs-ot-eta-r{text-align:left}\r\n@media(max-width:820px){.cs-ot-grid{grid-template-columns:1fr}.cs-ot-hero{padding:28px 22px}.cs-ot .cs-ot-h1{font-size:32px}.cs-ot-trust{grid-template-columns:repeat(3,1fr);gap:8px}.cs-ot-t{padding:12px 6px;font-size:12px}.cs-ot-date,.rtl .cs-ot-date,[dir=rtl] .cs-ot-date{float:none;display:block;margin:0 0 2px}.cs-ot .cs-ot-btn{width:100%}.cs-ot-card{padding:22px}.cs-ot-eta-r{text-align:left}}\r\n<\/style><div class=\"cs-ot\" data-no-translation>\t<div class=\"cs-ot-hero\">\r\n\t\t<p class=\"cs-ot-eyebrow\">Suivi de commande<\/p>\r\n\t\t<h2 class=\"cs-ot-h1\">Suivez votre commande<\/h2>\r\n\t\t<p class=\"cs-ot-lead\">Saisissez votre num\u00e9ro de commande et l\u2019e-mail utilis\u00e9 lors du paiement. Vous verrez o\u00f9 se trouve votre colis, la fen\u00eatre de livraison estim\u00e9e et votre num\u00e9ro de suivi d\u00e8s qu\u2019il sera \u00e9mis.<\/p>\r\n\t\t<form class=\"cs-ot-form\" method=\"post\" action=\"https:\/\/cochlearspare.com\/fr\/order-tracking\/#cs-ot-result\">\r\n\t\t\t<div class=\"cs-ot-field\"><label for=\"cs_ot_order\">Num\u00e9ro de commande<\/label><input id=\"cs_ot_order\" name=\"cs_ot_order\" type=\"text\" inputmode=\"numeric\" required placeholder=\"ex. 14501\" value=\"\"><\/div>\r\n\t\t\t<div class=\"cs-ot-field\"><label for=\"cs_ot_email\">E-mail de facturation<\/label><input id=\"cs_ot_email\" name=\"cs_ot_email\" type=\"email\" required placeholder=\"E-mail utilis\u00e9 lors du paiement\" value=\"\"><\/div>\r\n\t\t\t<button class=\"cs-ot-btn\" type=\"submit\">Suivre la commande<\/button>\r\n\t\t<\/form>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"cs-ot-trust\">\r\n\t\t<div class=\"cs-ot-t\"><div>\ud83d\ude9a<\/div>Exp\u00e9di\u00e9 sous 24\u201348 h<\/div>\r\n\t\t<div class=\"cs-ot-t\"><div>\ud83c\udf0d<\/div>Droits de douane pay\u00e9s pour la plupart des pays<\/div>\r\n\t\t<div class=\"cs-ot-t\"><div>\ud83d\udcac<\/div>De vraies personnes sur WhatsApp<\/div>\r\n\t<\/div>\r\n\t<div class=\"cs-ot-faq\">\r\n\t\t<h2>Questions sur la livraison<\/h2>\r\n\t\t<details open><summary>Pourquoi n\u2019ai-je pas encore de num\u00e9ro de suivi ?<\/summary><p>Les batteries et les pi\u00e8ces m\u00e9dicales sont exp\u00e9di\u00e9es par des lignes de transport sp\u00e9cialis\u00e9es. Le num\u00e9ro de suivi local est cr\u00e9\u00e9 lorsque le colis arrive dans votre pays et passe la douane, g\u00e9n\u00e9ralement 8 \u00e0 12 jours apr\u00e8s l\u2019exp\u00e9dition. Nous vous l\u2019envoyons par e-mail d\u00e8s que nous l\u2019avons.<\/p><\/details>\r\n\t\t<details><summary>Combien de temps prend la livraison ?<\/summary><p>Nous exp\u00e9dions sous 24\u201348 heures. La livraison prend g\u00e9n\u00e9ralement 12 \u00e0 22 jours ouvr\u00e9s, et jusqu\u2019\u00e0 25 jours ouvr\u00e9s pour certains pays, selon la douane.<\/p><\/details>\r\n\t\t<details><summary>Vais-je payer des droits de douane ou des taxes d\u2019importation ?<\/summary><p>Pour la plupart des pays, les droits et taxes d\u2019importation sont d\u00e9j\u00e0 pay\u00e9s par nous (DDP) : vous n\u2019avez rien de plus \u00e0 payer \u00e0 la livraison. Si un transporteur vous demande des frais, \u00e9crivez-nous sur WhatsApp avant de payer et nous v\u00e9rifierons pour vous.<\/p><\/details>\r\n\t\t<details><summary>Et si ma commande est en retard ?<\/summary><p>Certains colis passent quelques jours de plus en douane, et ce n\u2019est pas le signe d\u2019un probl\u00e8me. Si plus de 25 jours ouvr\u00e9s se sont \u00e9coul\u00e9s, ou si votre suivi n\u2019a pas boug\u00e9 depuis 5 jours, \u00e9crivez-nous sur WhatsApp avec votre num\u00e9ro de commande. Nous v\u00e9rifions directement aupr\u00e8s de la ligne de transport et vous tenons inform\u00e9 jusqu\u2019\u00e0 la livraison.<\/p><\/details>\r\n\t<\/div>\r\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-6103","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cochlearspare.com\/fr\/wp-json\/wp\/v2\/pages\/6103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cochlearspare.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cochlearspare.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cochlearspare.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cochlearspare.com\/fr\/wp-json\/wp\/v2\/comments?post=6103"}],"version-history":[{"count":1,"href":"https:\/\/cochlearspare.com\/fr\/wp-json\/wp\/v2\/pages\/6103\/revisions"}],"predecessor-version":[{"id":14504,"href":"https:\/\/cochlearspare.com\/fr\/wp-json\/wp\/v2\/pages\/6103\/revisions\/14504"}],"wp:attachment":[{"href":"https:\/\/cochlearspare.com\/fr\/wp-json\/wp\/v2\/media?parent=6103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}