Introduction

Last updated: April 24, 2025

This Privacy Policy explains how COCHLEARSPARE LTD (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website cochlearspare.com and engage with our services. Please read this policy carefully.

What Information Do We Collect?

We collect personal information you voluntarily provide such as your name, email address, shipping address, and payment information when you place an order or contact us.

We also collect data automatically via cookies and tracking technologies such as your IP address, device type, browser, and usage behavior.

How Do We Process Your Information?

We process your data to:

• Create and manage your account
• Process orders and payments
• Provide customer service and support
• Improve website functionality and user experience
• Comply with legal obligations

What Legal Bases Do We Rely On?

We process your data under the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

When and With Whom Do We Share Your Information?

We may share your information with:

• Payment processors and logistics providers
• IT service providers and website tools
• In case of business transfer or legal requirement

Cookies and Other Tracking Technologies

We use cookies to enhance performance, personalize content, and analyze traffic. By using our site, you consent to the use of these technologies. For more details, please review our Cookie Policy.

How Long Do We Keep Your Information?

We retain your information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access or deletion of your personal data
• Withdraw consent or object to processing
• Request correction or portability of your data

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. At this time, we do not respond to DNT signals.

Updates to This Policy

We may update this policy from time to time. Any changes will be effective upon posting on this page. Please review this page regularly.

كيفية الاتصال بنا

إذا كان لديك أي أسئلة حول سياسة الخصوصية هذه, يمكنك الاتصال بنا عبر:

• 📧 البريد الإلكتروني: info@cochlearspare.com
• 📞 الهاتف: +1 (520) 473-4179
• 🏢 العنوان: 71-75 شيلتون Street, Covent Garden, لندن WC2H 9JQ, إنجلترا