سياسة الشحن

نظرة عامة This Shipping & Delivery Policy is a core part of our service commitment. By purchasing through cochlearspare.com, you acknowledge and agree to the logistical terms outlined below.

Global Logistics & Warehousing To ensure efficient delivery and consistent stock availability, we operate through a global network of contracted professional warehouses strategically located in various regions. Depending on your destination and current inventory, your order may be fulfilled from different regional hubs to optimize the transit process.

شركات الشحن We partner with leading global logistics providers to offer secure and reliable transit. Depending on the most efficient route for your specific region, orders are handled by DHL, FedEx, UPS, or specialized international shipping lines.

تتبع المعلومات Due to the nature of international logistics and the processing time required between our global warehouses and international carriers, your tracking number will be generated and provided a few days after the order is placed. This timeframe allows for internal processing, quality checks, and handover to the carrier. Once issued, you will receive your tracking details via email or WhatsApp.

وقت التسليم Estimated delivery time for international orders is between 7 to 22 business days. Please note that this timeframe accounts for global transit, regional handling, and standard processing across our fulfillment network.

Customs, Duties & Taxes All orders are shipped on a DDU (Delivered Duty Unpaid) basis unless otherwise stated. The customer is recognized as the “Importer of Record” and is solely responsible for any local customs duties, taxes, or clearance fees imposed by their country’s regulations. These charges are not included in our product pricing or shipping rates.

الشحن القيود We offer worldwide shipping to most accessible regions. In the rare event that our carriers cannot complete a delivery to a specific location, we will notify you immediately and provide a full refund of your purchase.

Contact & Support If you have any questions regarding your shipment or need assistance, our support team is available:

• Email: info@cochlearspare.com

• Phone/WhatsApp: +1 (520) 473-4179

• Support: Real-time tracking assistance provided after dispatch.