Terms and Conditions
Terms & Policies
Agreement
By using this website, you agree to be bound by these Terms & Policies. This agreement applies to all users and covers all interactions, purchases, and communications made through cochlearspare.com.
These terms form a legally binding agreement between you and CochlearSpare LTD.
Services
We specialize in providing high-quality, third-party accessories compatible with leading cochlear implant systems including Cochlear™, Advanced Bionics™, and MED-EL™.
Our products are not manufactured or endorsed by these companies but are thoroughly tested and trusted by customers worldwide for their reliability and device compatibility.
We are committed to helping users maintain their hearing devices with confidence, affordability, and ease.
Products
All product images on our website are for illustrative purposes only. While we aim to provide accurate descriptions, actual product packaging, design, and features may vary slightly.
Product availability may change without notice. We reserve the right to update or discontinue products at any time to maintain high quality and service standards.
Purchases and Payment
We accept major international payment methods including Visa, Mastercard, and PayPal. All transactions are processed securely in EUR.
An invoice will be sent automatically to your registered email upon order confirmation. If you encounter any issues during checkout, please contact us immediately for assistance.
Returns
If you’re not satisfied with your order, you may return products within 14 days of delivery, provided they are unopened, unused, and in their original packaging.
Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part (e.g., incorrect item sent).
To initiate a return, please contact our support team with your order number and reason for return.
Dispute Resolution
All disputes shall be governed by the laws of England and Wales. By using our services, you consent to resolve any legal matters exclusively in the courts of London, UK.
We strongly encourage resolving any issues directly with our support team before pursuing legal action. Your satisfaction is our top priority.
How to Contact Us
If you have any questions about this Privacy Policy, you may contact us via:
- 📧 Email: info@cochlearspare.com
- 📞 Phone: +1 (520) 473-4179
- 🏢 Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, England
