FAQs
Frequently Asked Questions
Product
Are your spare parts safe to use?
Yes, all our parts are carefully sourced and tested for safe, consistent performance. However, they are not manufactured by the original cochlear implant companies.
What if I can’t find the part I need?
If you're looking for a specific part that’s not listed, contact us directly. We may be able to source it for you or suggest an equivalent alternative.How do I know if a product is compatible with my implant?
Each product page lists detailed compatibility information. If you’re unsure, contact our support team — we’ll help you choose the right part for your device.Are your products original or third-party?
We provide high-quality third-party spare parts that are compatible with sound processors from Cochlear™, Advanced Bionics™ and MED-EL™. They are not manufactured by the original implant companies, and each part is tested for performance and reliability.
Orders
Can I get help with my order or product selection?
Absolutely. Our team can help with compatibility questions, product selection and order status. Message us on WhatsApp (+1 520 473 4179) or email [email protected].
Can I return a product?
Return requests must be started within 14 days of receipt. If you receive the wrong item, a defective or damaged item, or your order does not arrive, you are entitled to a full refund or a free replacement and we cover the return shipping.
Other returns are reviewed case by case; we generally do not accept change-of-mind returns. See our Return Policy for full details.
Do you ship internationally?
Yes. We ship to most countries worldwide. Orders are dispatched within 24–48 hours, and delivery usually takes 12–22 business days depending on your country and customs processing. Orders over $250 get free express shipping. See our Shipping Policy.
How can I track my order?
Once your order ships, you will receive a tracking number by email. For some destinations, tracking updates appear only after the parcel arrives in your country and completes customs clearance. You can also check your order on our Order Tracking page or contact us on WhatsApp (+1 520 473 4179).
Can I modify or cancel my order after placing it?
Contact us as soon as possible on WhatsApp (+1 520 473 4179) or by email at [email protected]. If your order has not been dispatched yet, we will do our best to update or cancel it.
Payments
What payment methods do you accept?
We accept major credit and debit cards, and wallets such as Apple Pay, Google Pay and Amazon Pay where available. All payments are processed through a secure, encrypted payment gateway.
