Terms and Conditions

Agreement

By using this website, you agree to be bound by these Terms & Policies. This agreement applies to all users and covers all interactions and communications made through cochlearspare.com.

These terms form a legally binding agreement between you and CochlearSpare LTD.

Services

We provide premium power solutions and specialized accessories designed to enhance the longevity and performance of advanced hearing technology. Our mission is to provide reliable, high-standard maintenance tools for a consistent user experience worldwide.

Products

Every product undergoes rigorous quality assessments to meet the CochlearSpare Standard.

• Signature Packaging Our custom-designed Special Transparent Packaging ensures items are protected, sterile, and clearly visible.
• Specifications Engineered to meet standard operational requirements. Actual results may vary based on device settings.
• Visuals Images are for illustrative purposes. We continuously update inventory to provide the latest versions.

Payments

All payments are processed through secure, trusted payment gateways using encrypted connections.

Your card details are handled directly by the payment gateway and are never stored on our servers. Prices are listed in US Dollars (USD).

Shipping and Customs

Orders are fulfilled and shipped internationally on a DDP (Delivered Duty Paid) basis, so import duties and taxes are already covered for most destinations.

For the small number of countries where DDP shipping is not available, the customer is responsible for local customs duties, taxes, or clearance fees. Full details are available in our Shipping Policy.

CochlearSpare is not liable for delays caused by customs processing in the destination country.

Dispute Resolution

All disputes shall be governed by the laws of England and Wales, and resolved exclusively in the courts of London, UK.

We encourage resolving any issues directly with our support team before pursuing legal action.

Returns and Refunds

Returns and refunds are handled according to our Return Policy.

Trademarks and Compatibility

Brand names such as Cochlear, Nucleus, Advanced Bionics, Naída and MED-EL are trademarks of their respective owners and are used only to identify product compatibility.

CochlearSpare is an independent store and is not affiliated with or endorsed by these manufacturers.

Medical Disclaimer

We sell external replacement parts and accessories. The information on this website is for general guidance only and is not medical advice.

Changes to These Terms

We may update these terms from time to time. Changes take effect once they are published on this page.

How to Contact Us

📧[email protected]

💬 WhatsApp: +1 (520) 473-4179

🏢 71-75 Shelton Street, Covent Garden, London WC2H 9JQ