Shipping Policy

Overview

This Shipping & Delivery Policy is a core part of our service commitment. By purchasing through cochlearspare.com, you acknowledge and agree to the logistical terms outlined below.

Global Logistics & Warehousing

To ensure efficient delivery and consistent stock availability, we operate through a global network of contracted professional warehouses strategically located in various regions.

Depending on your destination and current inventory, your order may be fulfilled from different regional hubs to optimize the transit process.

Shipping Carriers

We partner with leading global logistics providers to offer secure and reliable transit.

Depending on the most efficient route for your specific region, orders are handled by DHL, FedEx, UPS, or specialized international shipping lines.

Tracking Information

Due to the nature of international logistics and the processing time required between our global warehouses and international carriers, your tracking number will be generated and provided a few days after the order is placed.

This timeframe allows for internal processing, quality checks, and handover to the carrier. Once issued, you will receive your tracking details via email or WhatsApp.

For some shipments, tracking details are shared once the shipment arrives in the destination country and our team completes the customs clearance process.

Why We Use Specialized Shipping

Cochlear implant accessories, and especially rechargeable lithium batteries, are subject to strict international shipping and customs regulations.

To protect your order and avoid customs delays, we ship through specialized carriers and shipping lines experienced with medical accessories and batteries.

Delivery Time

Estimated delivery time is 12 to 22 business days, depending on your country and customs processing.

Customs, Duties & Taxes

We ship DDP (Delivered Duty Paid): all import duties and taxes are already covered, so you pay nothing extra on delivery.

The only exceptions are a small number of countries where DDP shipping is not available. For these countries, local duties and taxes are paid by the customer.

Shipping Restrictions

We offer worldwide shipping to most accessible regions. In the rare event that our carriers cannot complete a delivery to a specific location, we will notify you immediately and provide a full refund of your purchase.

Contact & Support

If you have any questions regarding your shipment or need assistance, our support team is available:

• Email: [email protected]
• WhatsApp: +1 (520) 473-4179
• Support: Real-time tracking assistance provided after dispatch.