Order Tracking
Order tracking
Track your order
Enter your order number and the email you used at checkout. You will see where your parcel is, the estimated delivery window and your tracking number as soon as it is issued.
Questions about delivery
Why don’t I have a tracking number yet?
Batteries and medical parts ship on specialist shipping lines. The local tracking number is created when the parcel arrives in your country and clears customs, usually 8–12 days after dispatch. We email it to you as soon as we have it.
How long does delivery take?
We dispatch within 24–48 hours. Delivery usually takes 12–22 business days, and up to 25 business days for some countries, depending on customs.
Will I pay customs or import duties?
For most countries, duties and import taxes are already paid by us (DDP), so there is nothing extra to pay on delivery. If a carrier ever asks you for a fee, message us on WhatsApp before paying and we will check it for you.
What if my order is late?
Some parcels spend a few extra days at customs, and that is not a sign of a problem. If it has been more than 25 business days, or your tracking has not moved for 5 days, message us on WhatsApp with your order number. We check it directly with the shipping line and keep you updated until it is delivered.
