FAQs

Frequently Asked Questions

We provide high-quality third-party spare parts that are fully compatible with cochlear implants from Cochlear™, MED-EL™, Advanced Bionics™, and Oticon Medical™. They are tested for performance and reliability.

Yes, all our parts are carefully sourced and tested for safe, consistent performance. However, they are not manufactured by the original cochlear implant companies.

Absolutely. Our customer support team is available to assist you with questions about compatibility, product use, or order status.

Yes, we offer a 30-day return policy. Items must be unused and in original packaging. If a part is defective or incompatible, we’ll help you return or exchange it.
Yes, we offer worldwide shipping with tracking. Delivery times vary by destination, but most orders are processed and shipped within 1–3 business days.
Each product page lists detailed compatibility information. If you’re unsure, contact our support team — we’ll help you choose the right part for your device.
If you're looking for a specific part that’s not listed, contact us directly. We may be able to source it for you or suggest an equivalent alternative.
We accept major credit/debit cards, PayPal, and other secure payment options depending on your country at checkout.
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Frequently Asked Questions