Overview

Last updated: April 26, 2025

This Shipping & Delivery Policy is part of our Terms of Use. By purchasing through cochlearspare.com, you agree to the terms below regarding shipping and delivery of your items.

Shipping Carriers

All orders are shipped using DHL Express through our business account, allowing us to offer secure, fast, and discounted global shipping rates.

Free Shipping

We offer free international shipping on all orders over $250 USD. Orders below this threshold are charged based on DHL’s live rate calculations at checkout.

Tracking Information

Once your order is dispatched, you will receive an email or WhatsApp message with your tracking code and a direct link to monitor your shipment in real-time.

Delivery Time

Estimated delivery time is between 7 to 14 business days depending on the destination. Orders are fulfilled either from our central warehouse or from certified regional partners for faster delivery and customs clearance.

Customs & Duties

Customs handling is managed directly by DHL. Customers may be subject to import duties or taxes based on their country’s regulations. These charges are the responsibility of the recipient and are not included in our pricing.

Shipping Restrictions

We currently offer shipping to all countries worldwide. All products listed on our site are eligible for international shipping unless otherwise noted. In rare cases where delivery is not possible, we will notify you immediately and provide a full refund.

Contact & Support

If you have any questions about your shipment, we’re here to help:

• 📧 Email: info@cochlearspare.com
• 📞 Phone: +1 (520) 473-4179
• 💬 WhatsApp: Chat Now
• 📦 Tracking support provided after dispatch