Privacy Policy

Introduction This Privacy Policy explains how COCHLEARSPARE LTD (“we,” “us,” or “our”) collects, uses, and safeguards your information when you visit cochlearspare.com. We are committed to protecting your personal data and your privacy.

Information We Collect

• Personal Data: We collect information you voluntarily provide, such as your name, shipping address, email, and phone number when placing an order or contacting support.

• Payment Data: Payments are processed through secure third-party gateways. We do not store your full credit card details on our servers.

• Automated Data: We collect technical data such as IP addresses, browser types, and usage patterns via cookies to improve website performance.

How We Use Your Information We process your data to:

• Fulfill and manage your orders and payments.

• Provide real-time customer support via WhatsApp and Email.

• Improve website functionality and user experience.

• Comply with legal and tax obligations.

Data Sharing We only share information with essential service providers, including:

• Logistics Partners: To fulfill your international shipments.

• Payment Processors: To ensure secure transactions.

• Analytics Tools: (e.g., Microsoft Clarity/Google Analytics) to monitor site performance.

Your Rights Depending on your location, you have the right to access, correct, or delete your personal data. You may also withdraw your consent for data processing at any time by contacting our support team.

Security & Retention We retain your information only as long as necessary for business and legal purposes. We implement industry-standard security measures to protect your data from unauthorized access.